IT Helpdesk
Effective IT Service Desk Solutions: The Key to End User Productivity. iTGS offers the best IT Support to meet your contracted Service Level Agreements (SLA). We guarantee your SLA compliance from downtime through our speedy recoveries using best practice protocols. We combine industry talent and up-to-date technology to ensure optimal monitoring, reporting and management of your SLA services. Clients want seamless uptime and 24-hour support. We are the individuals with the know how to meet their expectations and exceed yours! Need help in improving your infrastructure Uptime? From self-service support to a staffed IT service desk, the right IT solution solves user problems quickly and effectively. But if your enterprise IT is inefficient, your users’ incidents remain unsolved as they become frustrated and less productive. Unfortunately, even the most robust in-house IT department would find it hard to take the time to research and resolve every problem right away. That’s where we come in. iTGS Service Desk Management includes a team of experts permanently assigned to your account so they know your operation and your users. Our agents serve as the point of contact from start to finish, utilizing ITIL standards and shift left methodology to ensure smooth resolution of incidents and hassle-free IT service desk solutions for your business. Service desk initiatives are never easy. Let us help to improve your organization’s productivity, service levels, and cost efficiency, 97% end user satisfaction, Nearly all of our IT service desk end users gave us a positive rating in our ability to provide timely resolutions to their problems. High-Quality IT Service Desk Services are Key to End User Productivity. Our services are best-in-class and scalable, tailored to fit your needs and specifications while maximizing the value of your investment. The ITIL Framework Makes Incident Management Easier. The ITIL process can ramp up your IT service desk’s incident management, problem management, and more. The ITS service desk, which thrives on the ITIL methodology, knows that quality IT support is more than taking a ticket and passing the issue to the next level. Our service desk agents focus on quick resolution at first contact, allowing end users to get back to their tasks faster and saving the company time and money. Focused, Yet Flexible across Multiple Industries; We are leaders in managed IT support services, focusing our core on seven key industries across the business spectrum. Yet our expertise and capabilities are always adaptable to serve new industries and their unique needs. Our data-driven optimization of every KPI, from speed-to-answer and abandon rates to first contact resolution, has put us at the forefront of IT service desk management. Supporting Businesses around the World; With a large network of U.S. and globally based locations and tech centers we have the infrastructure to provide the services you need, when and where you need them
Annual Management Contract
We provide comprehensive IT Hardware support for Servers (including OS), Storage Devices & Networking Devices. We are capable of meeting stringent SLAs as per customer business needs, cost effectively. Maximum uptime is the Single most Critical requirement for most of the customers and the same is achieved through, Quick resolution of breakdowns and Preventive Maintenance. Availability of spare parts, Technical expertise, proper coordination and support capabilities across wide range of products enables Navigator Services to provide maximum uptime. Our State of the art facilities across 7 locations enable us to provide faster and seamless service support across India. Our integrated and matured quality systems ensure high availability of IT infrastructure and business continuity. Customer satisfaction has been the driving force behind our business growth. We have been investing in people and processes to sustain and improve service levels. It enabled us to achieve long and mutually rewarding relationship with our existing customers and win many referral customers. Our experience and Expertize across spectrum of IT services made us a preferred AMC Service provider in India. Helpdesk Support: Our IT Helpdesk Services based on ITIL methodology, acts as a Single Point of Contact for customers. Helpdesk co-ordinates between customer and various support functions and organizations, from call logging to call closure. Helpdesk monitors and drives activities like break fix support, preventive maintenance, installation, Implementation and upgradation of IT infrastructure, IT audits, etc. SLA Incident Management; Our developers offer incident management services that capture incident based knowledge gained in the issue resolution for future use, automate IT asset discovery and reporting, and intuitively report and track technical performances and ticket statuses. SLA Monitoring Support involves specialists who provide tiered-level, global support with round the clock attention to critical issues/incidents, as well as state-of-the-art infrastructure with guaranteed SLA compliance. Our support is highly scalable, enabling future enhancements to be easily implemented. SLA Reporting Services; Our comprehensive SLA reporting software includes features that enable processes such as root-cause analysis, request/problem management, incident processing and management, patch deployment, interaction and trouble shooting.
Work From Home
Adopt a remote workforce with confidence. iTGS can meet your business challenge via work from home/ anywhere service. Increase productivity. Secure confidential information. Ensure against data breaches. Reclaim lost employee time. Leverage your remote workforce. Verify Identities. And save money. Employee Monitoring & Time Tracking Tools. iTGS provide advanced AI-based Remote Workforce Management & Employee Monitoring solution for work-at-home compliance and security. For small medium enterprises, AI enabled virtual supervision technology lets you track employee work flow and maintain accountability. iTGS also allows secure document sharing, reporting and compliance management for remote attorneys. For call center/sales operations, Optimize sales and labor hours at remote call centers through real-time agent monitoring. Contact centers can manage a remote workforce without compromising on employee productivity. For corporate companies, lets you replicate an office-like work environment for your employees working off premise. It can help corporate leaders to better track their remote employees by ensuring HR compliance, streamlining workflow & improving productivity, self inspiring software for managing resources remotely. A Clean Desk Policy is not only ISO 27001/17799 compliance, but it's also part of standard basic privacy controls. But how do you enforce it for work-at-home contractors and remote employees? Some of salient features; proven infrastructure and digital tools to create connections across a virtual team, expand talent pool without occupying office system, flexibility, continuity of operations, secure and scalable. Convergence of business like eLearning, eRetail, telemedicine, fintech, ebooking is among the few.